COVID
INTERNATIONAL SHIPPING TERMS & CONDITIONS
Due to COVID, shipping for international customers have been extremely delayed. If you are an International customer and are unsure about the delivery of your item, due to our or your post office, we due urge to hold off on your purchases. Items being shipped from the United States are being unscanned & delayed by weeks to months on end. Although some due reach their destination with no problems whatsoever, we do have to acknowledge those locations having an issue.
If you are still willing to support and don't mind the wait or risk, please continue. However, just like each countries customs policy, we do not know the issues regarding your countries postal services. So, until the COVID restrictions have been fixed, International buyers are purchasing at their own risk and agree to the following terms:
By purchasing from the A Baroque House site you understand that there are NO set time or date of arrival for your order, There are NO refunds & a replacement package will ONLY be sent if your original package has been sent back to us, lost and confirmed by the tracking that it is lost or if your item is damaged.
(damaged being the DVD or Blu-ray is unplayable).
We have to put these restrictions and terms of sales, to keep our site up and functioning.
We do apologize for the wait and rules we have to set.
UNITED STATES SHIPPING TERMS AND & CONDITIONS
Due to COVID the USPS has slowed down their operations to almost standstill. We ship our items Media Mail and according to the USPS official site, all packages except for Priority and up, are being slowed. We have seen items taking anywhere from the normal 2-9 days to a month. Due to this halt we have placed a priority option thats a bit more expensive but should not halt your item.
If waiting is not a problem to you, as we really have not seen any "lost" packages feel free to still use the media mail option. However, with supporters using the Media Mail option on our site you are purchasing at your own risk are agreeing to following terms:
By purchasing from the A Baroque House site you understand that there are NO set time or date of arrival for your order. There are NO refunds & a replacement package will ONLY be sent if your original package has been sent back to us, or is lost and is confirmed as lost by the tracking or confirmation by USPS during our missing or delayed item form and of course a replacement will be sent if the item is damaged.
(damaged being the DVD or Blu-ray is unplayable).
We have put these restrictions into play, to keep our site open and not be a victim of any scams.
We took the word of our supporters and many have been understanding and some have abused that, which put our guards up with any probable "Delayed or Lost" item. Again, We will offer a replacement if the item is stamped as lost by USPS, and a refund ONLY we have sold out of the item you originally ordered.